Shipping
Processing time
The time I need to prepare an order for shipping varies, but usually between 1 - 3 business days.
Customs & import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges.
Contact me within:
7 days of delivery
Ship items back within: 15 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-
Custom or personalized orders
-
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The Lofty Dragonfly Shop
Shipping
Processing time
The time I need to prepare
an order for shipping varies,
but usually between 1 - 3 business days.
Customs & import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges.
Contact me within:
7 days of delivery
Ship items back within:
15 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be
returned or exchanged
Because of the nature of these items,
unless they arrive damaged or defective,
I can't accept returns for:
-
Custom or personalized orders
-
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Any products you see that are "Out Of Stock" can be designed & purchased if you message me. It may not be "exactly" like the product, it depends on what I have in stock, but it will be great!