Shipping

Processing time

The time I need to prepare an order for shipping varies, but usually between 1 - 3 business days.

Customs & import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges.

Contact me within:

7 days of delivery

Ship items back within: 15 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The Lofty Dragonfly Shop

Shipping

Processing time

The time I need to prepare

an order for shipping varies,

but usually between

1 - 3 business days.

Customs & import taxes

Buyers are responsible for any customs and import taxes that

may apply. I'm not responsible

for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges.

Contact me within:

7 days of delivery

Ship items back within: 

15 days of delivery

I don't accept cancellations

But please contact me if you

have problems with your order.

The following items can't be

returned or exchanged

Because of the nature of

these items,

unless they arrive damaged

or defective,

I can't accept returns for:

• Custom/personalized orders

• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any

loss in value.

Any products you see that are "Out Of Stock" can be redesigned & purchased if you message me.  It may not be "exactly" like the product shown, it depends on what supplies I have in stock, but it'll be great!